How to Download and Use LiveVox Communicator
If you are looking for a reliable and easy-to-use softphone application that integrates with the LiveVox communication platform, you might want to try LiveVox Communicator (LVC). LVC is a cloud-based solution that enables you to make Voice over Internet Protocol (VoIP) calls over the Internet, without the need for any configuration or technical skills. In this article, we will show you how to download and use LVC, as well as its features, benefits, and system requirements.
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What is LiveVox Communicator?
LiveVox Communicator is a softphone application that allows you to make and receive calls from your computer, using your headset and microphone. LVC works with the LiveVox communication platform, which is a cloud-based contact center software that offers omnichannel capabilities, CRM integration, workforce optimization, compliance tools, and more. By using LVC, you can access all the features and benefits of the LiveVox platform, such as:
Features and benefits of LiveVox Communicator
Seamless integration: LVC integrates with the LiveVox platform and eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, which means the settings are not accessible. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.
Easy installation: LVC is easy to install and use. You just need to download the LVC file from the URL provided by the LiveVox VoIP implementation team, run the installation file, and enter your login credentials. The LVC is automatically configured and ready to use.
High-quality calls: LVC delivers high-quality voice calls over the Internet, using advanced codecs and encryption technologies. You can also adjust the volume, mute, hold, transfer, or conference calls with ease.
Call recording: LVC allows you to record your calls for quality assurance, training, or compliance purposes. You can access your call recordings from the LiveVox platform or download them locally.
Call reporting: LVC provides you with detailed call reports that show you various metrics such as call duration, call disposition, agent performance, customer satisfaction, and more. You can use these reports to analyze your call data and optimize your contact center operations.
System requirements and prerequisites for LiveVox Communicator
To use LVC, you need to have a computer with Internet connectivity and a headset with a microphone. You also need to meet the following minimal configuration requirements:
ProcessorHeadsetOperating systemRAMSound card
Pentium III 1 GHzUSB (recommended vendors: Plantronics, Logitech)Windows 2000, Windows XP, and later (up to Windows 10)512 MB RAM for Windows 2000 and Windows XP; 2 GB for Windows Vista, 7+, 8, or 10Onboard audio (16-bit sound card How to download LiveVox Communicator
Depending on the version of the LiveVox platform that you are using, you will need to download either LVC version 3.15 or LVC version 5.3. The LiveVox VoIP implementation team will provide you with the URL to download the LVC file, as well as the login credentials and instructions to install and use it. Here are the steps to download and install LVC for both versions:
Download link and installation steps for LiveVox Communicator version 3.15
Go to the URL provided by the LiveVox VoIP implementation team and click on the link to download the LVC file.
Save the file to your computer and double-click on it to run the installation wizard.
Follow the prompts on the screen and accept the license agreement.
Select the destination folder where you want to install LVC and click Next.
Click Install and wait for the installation to complete.
Click Finish and launch LVC from your desktop or start menu.
Download link and installation steps for LiveVox Communicator version 5.3
Go to the URL provided by the LiveVox VoIP implementation team and click on the link to download the LVC file.
Save the file to your computer and double-click on it to run the installation wizard.
Follow the prompts on the screen and accept the license agreement.
Select the destination folder where you want to install LVC and click Next.
Click Finish and launch LVC from your desktop or start menu.
How to log in to LiveVox Communicator
Once you have installed LVC, you can log in with your username and password provided by the LiveVox VoIP implementation team. Here are the steps to log in to LVC:
Login credentials and interface overview for LiveVox Communicator
Launch LVC from your desktop or start menu.
Enter your username and password in the login window and click Login.
You will see a green icon in your system tray indicating that you are connected to LVC.
You will also see a main window with four tabs: Dialer, Contacts, History, and Settings.
The Dialer tab allows you to make and receive calls, as well as access various call controls.
The Contacts tab allows you to view and manage your contacts, as well as add new ones.
The History tab allows you to view your call history, as well as access your call recordings.
The Settings tab allows you to adjust your audio settings, change your password, and check for updates.
How to make and receive calls with LiveVox Communicator
Making and receiving calls with LVC is simple and convenient. You can use various dialing options, such as manual dialing, predictive dialing, or click-to-dial. You can also use various call controls, such as mute, hold, transfer, or conference. Here are some tips on how to make and receive calls with LVC:
Dialing options and call controls for LiveVox Communicator
Manual dialing: To manually dial a number, enter it in the dial pad on the Dialer tab and click Call. You can also use your keyboard to enter the number and press Enter. You will hear a ringtone until the call is answered or disconnected.
Predictive dialing: To use predictive dialing, you need to have a campaign assigned by your supervisor or administrator. A campaign is a list of numbers that are automatically dialed by LVC. To start a campaign, click on the Start button on the Dialer tab. You will hear a beep when a call is connected. To stop a campaign, click on the Stop button on the Dialer tab.
Click-to-dial: To use click-to-dial, you need to have a contact list imported or created in LVC. A contact list is a list of names and numbers that are stored in LVC. To import a contact list, go to the Contacts tab and click on Import Contacts. To create a contact list, go to the Contacts tab and click on Add Contact. To dial a contact from your contact list, go to the Contacts tab, select a contact, and click Call. You can also right-click on a contact and choose Call from the menu. You will hear a ringtone until the call is answered or disconnected.
Mute: To mute your microphone during a call, click on the Mute button on the Dialer tab. You will see a red icon indicating that you are muted. To unmute your microphone, click on the Mute button again. You will see a green icon indicating that you are unmuted.
Hold: To put a call on hold, click on the Hold button on the Dialer tab. You will see a yellow icon indicating that the call is on hold. The caller will hear a music or a message until you resume the call. To resume the call, click on the Hold button again. You will see a green icon indicating that the call is resumed.
Transfer: To transfer a call to another agent or number, click on the Transfer button on the Dialer tab. You will see a window where you can enter the extension or number of the destination. You can also select a contact from your contact list or a campaign from your campaign list. To complete the transfer, click on Transfer. You will see a confirmation message and the call will be disconnected from your end.
Conference: To create a conference call with multiple participants, click on the Conference button on the Dialer tab. You will see a window where you can enter the extension or number of the participant. You can also select a contact from your contact list or a campaign from your campaign list. To add the participant to the conference, click on Add. You will see a list of participants in the conference window. To remove a participant from the conference, click on Remove. To end the conference, click on End.
Conclusion and FAQs
In conclusion, LiveVox Communicator is a powerful and user-friendly softphone application that allows you to make and receive calls over the Internet, using your headset and microphone. LVC integrates with the LiveVox communication platform, which offers various features and benefits for contact center operations, such as omnichannel capabilities, CRM integration, workforce optimization, compliance tools, and more. LVC is easy to download, install, and use, and it provides high-quality calls, call recording, call reporting, and various dialing options and call controls. If you want to try LVC for yourself, you can download it from the URL provided by the LiveVox VoIP implementation team and follow the instructions in this article.
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FAQs about LiveVox Communicator
Q: How much does LiveVox Communicator cost?
A: LiveVox Communicator is free to download and use for LiveVox customers. However, you may incur charges for Internet usage or data consumption depending on your service provider.
Q: How secure is LiveVox Communicator?
A: LiveVox Communicator uses encryption technologies to protect your voice data and ensure privacy and security. LVC also complies with various industry standards and regulations, such as PCI-DSS, TCPA, HIPAA, GDPR, and more.
Q: How can I update LiveVox Communicator?
A: LiveVox Communicator automatically checks for updates every time you launch it. If there is an update available, you will see a notification window asking you to download and install it. You can also manually check for updates by going to the Settings tab and clicking on Check for Updates.
Q: How can I get support for LiveVox Communicator?
A: If you have any questions or issues with LiveVox Communicator, you can contact the LiveVox support team by phone at 1-888-477-3448 or by email at support@livevox.com. You can also visit the LiveVox website at www.livevox.com for more information and resources.
Q: How can I provide feedback for LiveVox Communicator?
A: We appreciate your feedback and suggestions for improving LiveVox Communicator. You can provide feedback by going to the Settings tab and clicking on Send Feedback. You can also rate and review LVC on various platforms such as Google Play Store or App Store.
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